‘The Client’ shall be defined as the person or company with whom goods and services are to be supplied to.
The following terms and conditions apply to all services offered by Bro Design Studio. By ordering services from Bro Design Studio, you are agreeing to the following terms and conditions.
Bro Design Studio reserves the right to refuse to construct a piece of work which may be judged as unfit due to content or otherwise. This includes, but is not limited by, work containing adult oriented material such as pornography, work which promotes hatred towards persons belonging to any ethnic group, religion or sexual orientation and work which infringes copyright or are contrary to European laws.
The acceptance of a commission shall be deemed as a contractual agreement between the client and Bro Design Studio where agreement is provided either by email, telephone or post. Bro Design Studio cannot always guarantee to start work immediately on a commission, but will arrange a date with the client as to when work can commence.
The client agrees to make available as soon as is reasonably possible to Bro Design Studio, all materials required to complete the work to the agreed standard and within the set deadline.
All material, both text and images, supplied by the client and used in the construction of the client’s work, will remain the client’s property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws.
Bro Design Studio promises that it will hold and maintain in strict confidence any confidential information that you provide (such as proprietary technical or business information), and will not disclose such information to any third party except as may be required by a court or governmental authority.
Once the work has been designed and completed, the client will be invoiced and the full balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. if the client decides they no longer want the work, because they have commissioned the work, they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary. Once full payment is received for the work, it is assumed that the project has been completed to the client’s satisfaction and no refunds can be offered.
Bro Design Studio agrees that the fee the client owes will cover in full all of the work listed in the initial quote. The client agrees that if asked to make changes or do other work for the client that is not covered in the original quote, an hourly rate will be applied to this work and this payment will be in addition to all other amounts owed by the client. The client also agrees that if they ask Bro Design Studio to do work outside the scope of the initial quote, extra time will be required to send the final files for the design(s).
Any payment returned by the bank or credit card company will incur a £50.00 administration charge. This will be invoiced and will be added to the total outstanding debt owed by the client.
Bro Design Studio reserves the right to alter prices at any time without notice. If a client has commissioned any services from Bro Design Studio prior to a change in prices, that commission will not be subject to any increase, but any subsequent commission may be subject to an increase.
The client understands and agrees that until payment is made in full, Bro Design Studio will own full rights to each and every original design created for the client. If the client does not pay in full, the client agrees that Bro Design Studio can complete, exhibit, use and sell the design(s) at its sole and absolute discretion. The client also agrees that Bro Design Studio own all of the concepts created before the client select the final design(s).
Bro Design Studio understands and agrees that after the client pays in full, the client will own rights (as defined in this document) to the final design(s) that the client approves and Bro Design Studio creates. The client understands and agrees that Bro Design Studio owns all of the concepts / preliminary designs created before the client selected the final design(s), except for elements in those concepts that are incorporated into the final design(s) that Bro Design Studio delivers to the client. The client will receive rights for the final design(s) only. The client agrees that Bro Design Studio will retain the right to use the final design(s) and all preliminary designs in design competitions, publications on design, educational purposes and in marketing Bro Design Studio’s business (including through social media). The client will be solely responsible to make sure that the design(s) Bro Design Studio creates for the client will be available for use in commerce and protectable under trademark law.
Bro Design Studio agrees that after the client pays in full, the client may make any changes or additions to the design(s) Bro Design Studio creates for the client, which the client in its discretion may consider necessary, and the client may engage others to make any such changes or additions, without further payments to Bro Design Studio. The client agrees that if asked to make changes or additions to the design(s) after the client approves the final files, the client and Bro Design Studio will negotiate a separate additional payment for the time to make such changes.
If the work Bro Design Studio creates for the client includes the design of a logo, Bro Design Studio gives the client the full rights to use the logo design Bro Design Studio creates in any and all media without restrictions of any kind. Additionally, Bro Design Studio agrees that after the client pays in full, Bro Design Studio will co-operate with the client and execute any additional documents reasonably requested by you to evidence such assignment of rights.
For any non-logo design(s) that Bro Design Studio creates for the client, Bro Design Studio gives you the following rights: To print, publish or distribute the final design(s) in the format as supplied by Bro Design Studio only. The client shall not be allowed to re-create new artwork, or engage others to re-create alternative formats using the design(s) supplied by Bro Design Studio without the written permission of Bro Design Studio. The client agrees that they are not permitted to resell design(s) supplied by Bro Design Studio to a third party. If the client wishes to purchase a right that’s not listed in this paragraph, the client and Bro Design Studio will need to negotiate a separate license for such additional rights, and the client will pay a separate fee.
Bro Design Studio will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Bro Design Studio will not be liable for costs incurred, compensation or re-prints during the printing process once the final artwork has been agreed by the client and has been supplied to the print supplier.
The client is advised to check and approve all artwork proofs. If the client declines the opportunity to approve the artwork proofs, Bro Design Studio will not be liable for any costs incurred, compensation or re-prints during the printing process due to print or artwork errors.
If, during the development, the client does not supply the content required in order to complete the commission within a reasonable amount of time, Bro Design Studio will consider that the client wishes to cancel the commission.
Bro Design Studio reserves the right to withdraw its services and cancel any contracts with the client at any given time. The company shall issue notice of such action in writing.
Bro Design Studio makes every effort to design and build websites that display correctly in the most popular current browsers at the time of development. Due to the fast‑moving nature of web technology, Bro Design Studio cannot accept responsibility for display issues arising from new browser versions, deprecated features, or third‑party updates released after the website has been completed.
All websites, scripts, and programs are tested thoroughly during development. Whilst every endeavour is made to ensure the website is free from errors, Bro Design Studio cannot accept responsibility for any losses, issues, or business impacts resulting from website malfunction, downtime, or third‑party service failures or updates.
During development, the client’s website will be placed on a development server for review and feedback. Once both parties agree that the website meets the agreed specification, the site will be published to the chosen hosting environment and the final project invoice will be issued.
Approval of the final build constitutes acceptance of the project scope. Any requests that alter the agreed specification, including design changes, functional changes, additional pages, or revisions beyond the agreed scope, will be treated as out‑of‑scope and may attract additional fees.
Bro Design Studio may retain a development version of the website indefinitely for the purposes of future updates, enhancements, or additional work. This development environment is provided on a private, non‑public URL and is protected behind HTTP authentication. It is intended solely for project review and development use, and is not maintained or updated unless future work is specifically commissioned.
Bro Design Studio does not provide ongoing website maintenance or updates as part of the initial design and development commission. If the client requires ongoing support, updates, or enhancements, Bro Design Studio can provide a separate maintenance contract or undertake work on a time‑and‑materials basis.
Bro Design Studio provides a limited guarantee period of 21 days from the date the website is launched. This guarantee covers genuine technical launch‑related issues that directly relate to the agreed project scope and were not identifiable during the development or QA phase.
The guarantee does not cover:
Any work requested outside the guarantee period, or any work falling outside the original scope, will be treated as additional billable support.
The client agrees to provide all necessary content, assets, access credentials, and information required for the project in a timely manner. Delays in providing required materials may extend project timelines.
The client is solely responsible for the legality, accuracy, and compliance of all content provided. Bro Design Studio accepts no liability for any legal issues arising from client‑supplied content.
Bro Design Studio cannot accept responsibility for any issues, errors, or technical problems arising from changes made to the website by the client or any third‑party developer. Any work required to diagnose, repair, or restore functionality after such changes will be treated as additional billable work.
Where hosting, plugins, APIs, or third‑party services are used, Bro Design Studio cannot be held liable for outages, changes, or issues caused by external providers. Any work required due to third‑party updates or incompatibilities will be treated as additional billable work.
If the client chooses to self‑host the website on their own server or hosting environment, Bro Design Studio cannot accept responsibility for any issues arising from server configuration, security settings, software versions, performance limitations, or hosting‑related outages or downtime. Any work required to diagnose or resolve problems caused by the client’s hosting environment, including the raising of support tickets, will be treated as additional billable work.
If the client installs additional plugins, extensions, or software after the website has been delivered, Bro Design Studio cannot accept responsibility for any issues arising from those installations. This includes (but is not limited to) security vulnerabilities, performance degradation, conflicts with existing functionality, or website malfunction. Any work required to diagnose or resolve problems caused by client‑installed plugins will be treated as additional billable work.
The ongoing security of the website depends on regular updates to WordPress, plugins, themes, and server environment. If the client chooses not to maintain these updates, Bro Design Studio cannot be held liable for security breaches, malware infections, data loss, or performance issues resulting from outdated software. Any remediation, cleanup, recovery, or repair work required due to lack of maintenance will be treated as additional billable work.
If commissioned to do so, Bro Design Studio will implement SEO best practices where agreed, including clean code structure, appropriate metadata, and performance‑focused development. However, Bro Design Studio cannot guarantee specific search engine rankings, traffic levels, enquiries or visibility outcomes. Search engine performance depends on many external factors outside Bro Design Studio’s control, including competition, algorithm changes, content quality, hosting performance, and the client’s ongoing marketing activity. SEO work is an additional, optional, billable service.
Invoices are due according to the payment schedule stated in the proposal unless otherwise agreed in writing. Late payments may result in paused work or delayed delivery.
Website development projects are typically billed in three stages. The timeframe for each stage is outlined in the project proposal and forms part of the agreed schedule.
Where a client chooses not to launch the website immediately, or delays launch for any reason, the Stage 3 payment becomes due no later than 21 days after the date the completed website is delivered for review. If the client delays launch beyond this period, Bro Design Studio reserves the right to invoice and require payment for Stage 3 regardless of launch status. Continued access to the development site may be suspended until payment is received.
No further work, future amendments, or launch‑related tasks will be undertaken until all outstanding invoices have been paid in full.
If the client cancels the project after work has commenced, all completed work will be invoiced at the agreed rate, and the Stage 1 deposit will not be refunded.
Bro Design Studio retains ownership of all website design concepts, development frameworks, source code, and proprietary tools used during the project. Upon full and cleared payment, the client is granted a non‑exclusive licence to use the final website build as delivered. This licence does not transfer ownership of any underlying frameworks, proprietary code, or development tools, which remain the property of Bro Design Studio.
Bro Design Studio can implement GDPR‑related tools and integrations as part of a website build, including consent banners, cookie‑blocking scripts, privacy notices, and third‑party compliance tools where requested. These integrations are provided on a best‑practice basis and rely on the correct configuration of third‑party services such as analytics platforms, marketing pixels, CRM systems, and consent‑management tools.
Bro Design Studio does not provide legal advice nor can guarantee full GDPR compliance for the client’s business. The client is responsible for ensuring that all data‑collection practices, marketing tools, tracking scripts, and third‑party services used on the website comply with applicable data‑protection laws. The client must also ensure that any content provided for privacy notices, cookie policies, or consent banners is accurate and legally sufficient. Bro Design Studio accepts no liability for GDPR breaches, fines, or compliance failures arising from the client’s data‑handling practices or third‑party tools.
Any changes to GDPR requirements, third‑party tools, or the client’s data‑processing activities may require updates to the website or its integrations. Such updates fall outside the original project scope and will be treated as additional billable work.
The client agrees that Bro Design Studio is an independent contractor and not an employee of the client. Although the client will provide general direction to Bro Design Studio, Bro Design Studio will determine, in its sole discretion, the manner and ways in which Bro Design Studio creates the design(s) for the client.
The work that Bro Design Studio creates for the client under this agreement will not be deemed a “work-for-hire”. Any rights granted to the client are strictly limited to those outlined in this document and in the project proposal. No additional rights are granted unless expressly stated in writing.
Bro Design Studio is not liable for delays or failure to deliver work due to events outside reasonable control, including illness, technical failures, hosting outages, or external service disruptions.
Bro Design Studio reserves the right to update or modify these terms and conditions at any time. Any changes will be published on this page.
